ReStory Customers Guide: Stories & Branches
Customers are the heart of ReStory's story. Each customer brings a device, a story, and choices that can change their lives and your shop. Here is how the system works.Treating customers as people — not just jobs — is the core of the branching story. The story lives in the customers, and the customers live in your choices. Learning to read each visit is the difference between a shop and a story. Some customers will stay in your memory long after the shop closes — that is the point of the story. A customer remembered is a story advanced; a customer rushed is a branch closed. The choice is always yours to make. Some customers stay in your memory long after the shop closes — that is the whole point of the story. Treating customers as people rather than jobs is the heart of the branching story, and the reason the shop feels alive. Every visit is a small chapter, and every choice you make is the author. This page is your guide to reading the customers before they walk out. Whether a customer returns happy or changed is written by the choices you make today, not by luck.
How customer stories work
-
A customer walks in
They bring a device and a personal story.
-
You repair the device
The repair itself advances their story.
-
You make choices
During the conversation you choose how to respond — this branches the outcome.
-
Their life changes
The same customer can end up in different situations depending on your choices.
What choices affect
The customer's personal outcome — happy, sad, or unexpected endings.
Your reputation and relationship with the customer.
Which story branch (and eventually which ending) you unlock.
Customers FAQ
Are customers repeatable?+
Can I refuse a customer?+
Do customer choices lock endings?+
Character files being verified
Individual customer names, their full stories and every choice branch are on our unverified list. We will publish customer character files as we verify them.
Types of choices you make
Customer conversations branch in a few confirmed directions:
How you respond during the repair talk.
Whether you accept, rush or refuse a job.
How carefully you repair (clean vs rushed).
Whether you follow up on a customer's story later.
Customer FAQ
Do all customers have stories?+
Can I fix a customer's life?+
Do repeat customers remember?+
Are choices reversible?+
A customer visit, step by step
The confirmed customer loop (official description + intoindiegames):
-
They walk in with a device
Each device carries a story with it.
-
You take the job
Accept, rush or refuse — each choice matters.
-
You repair their device
Quality here shapes their outcome.
-
They come back changed
Revisit customers see the result of your choices.